Can I cancel an order once it's placed?
Orders may be cancelled as long as the item has not shipped out yet. If you contact us to cancel and the item is already in transit, items may be returnable, depending on the type of item. Please consult our return policy for details.
What is your return policy?
As of 2/1/2008, all items are sold as-is, all-sales final. If you receive the wrong item, please notify us to correct the issue. If you cancel an order while the item is still in transit to your location, please send the item back within 3 days after receiving it.
Is it safe to purchase off eCrater.com?
Absolutely! eCrater is an official e-commerce partner of Google.com and all credit card transactions are secured to ensure financial privacy. Be sure to also check out our 100% positive feedback on eBay.com!